Customer Success Story: Cloud Transformation and Swift Collaboration Restore
Mission-Critical Data in Just 72 Hours
The Challenge
Five years ago, a nationally recognized employee-owned construction firm with over 150 years of history embarked on a transformative journey to modernize its project controls. Key goals included fostering real-time collaboration and unlocking data analytics capabilities. To achieve this, the firm selected LoadSpring to seamlessly migrate its project controls from an on-premises data center to the cloud.
LoadSpring emerged as the ideal partner thanks to its deep understanding of construction-specific applications, a guaranteed 15-minute support response and its proven track record in managing project management-critical platforms.
The Situation
Several months ago, on a Friday afternoon, the firm’s scheduling team detected an alarming irregularity—crucial records had vanished from their system databases. With executive reports due early the following week, the pressure was on to recover the missing data quickly, prevent a significant operational disruption, and deliver the critical reports.
The Solution: LoadSpring Saves the Day
The firm immediately reached out to LoadSpring for assistance. Thanks to LoadSpring’s 24/7 support, the response was instant. The LoadSpring team quickly assessed the issue and determined that the missing data resided within the firm’s project scheduling application.
While LoadSpring could have restored the data via its cloud backups, it knew the most efficient and secure solution was to collaborate directly with the application developer’s support team. LoadSpring facilitated a high-speed, three-way partnership between the firm, developer, and LoadSpring’s support team, ensuring the issue was tackled from every angle.
Working 24 hours a day over the weekend, LoadSpring coordinated the two-phase restoration of the missing data. The result? Full data recovery, verified accuracy, and only 90 minutes of downtime—far less than anticipated. By Monday evening, the firm’s systems were back online, and all reports were delivered on time, without any manual re-entry of data.
The Outcome
Within just 72 hours, LoadSpring’s expert team had orchestrated a rapid, seamless recovery that averted a potential data disaster. The firm’s VP of Applications summed up the experience:
“LoadSpring’s service was outstanding. Their strong relationship with the application developer was key in resolving the issue so efficiently.”
About LoadSpring
LoadSpring Solutions is a global leader in digital transformation for capital infrastructure organizations. By combining cutting-edge technology with a customer-first approach, LoadSpring empowers businesses to optimize project management, enhance collaboration, and harness the power of AI and machine learning. ow to implement it, contact us at info@loadspring.com.
